Questions about NSG Diagnostics & HVAC Solutions

1. Who is behind NSG Diagnóstico & Soluciones HVAC? 

NSG is led by a technician with over 30 years of experience in the HVAC sector, specialising in the diagnosis, maintenance and repair of air conditioning systems. He has worked as an official technical service provider for a leading Japanese brand, providing a solid foundation and in-depth knowledge of the most advanced equipment on the market. 

2. Why choose NSG for your repairs or maintenance?

Because we combine professional technical expertise with a friendly, personalised service. Each customer receives attention tailored to their needs, ensuring accurate diagnoses and lasting solutions.

3. What types of systems do we service?

We work with all types of HVAC equipment: split systems, multisplit systems, VRF systems, aerothermal systems, CO₂ heat pumps, and industrial equipment. Our experience ranges from residential installations to large commercial projects.

4. Do you carry out advanced fault diagnostics?

Yes. At NSG, we specialise in high-precision technical diagnostics, using our own instruments and equipment developed by us, such as the EEV CHECKER, to detect faults that other methods cannot identify.

5. Do you offer preventive maintenance?

Of course. We design customised maintenance plans, tailored to each type of installation, to prevent breakdowns, reduce energy consumption and extend the useful life of the equipment.

6. Do you serve both individuals and businesses?

Yes. We offer services to private customers as well as businesses, installers and maintenance providers, ensuring the same level of technical quality and personalised attention in all cases.

7. What sets NSG apart from other companies in the sector?

What sets us apart is our technical precision and professional integrity. Every diagnosis is based on real data and proven experience, not assumptions. We always seek the most efficient and cost-effective solution for the customer.

8. How do you guarantee the quality of your service?

Each job is carried out under rigorous technical protocols, personally verified by a professional with extensive experience. In addition, we use advanced tools and verification methods that ensure reliable results.

9. Do you offer assistance or technical support to other professionals?

Yes. NSG also provides advice and technical support to installers and companies, particularly in resolving complex faults and commissioning VRF systems or heat pumps.

10. How can I contact NSG Diagnóstico & Soluciones HVAC?

You can contact us directly through our official website, by email or WhatsApp. We respond to each enquiry individually and provide guidance based on your specific needs.

Do you have a breakdown or require technical advice?


Questions about EEV Checker

1. What is the EEV CHECKER?

The EEV CHECKER is a portable device designed to test and diagnose four-phase single-pole electronic expansion valves (EEVs) used in air conditioning equipment and VRF systems. It allows you to verify their operation without the need for the original controller.

2. What type of valve is compatible with the EEV CHECKER?

The EEV CHECKER works with most unipolar stepper motor valves on the market. It is currently compatible with four-phase unipolar valves (4 wires + common). These are found in most VRF, split and direct expansion equipment on the market.

3. Can I use the EEV CHECKER while the system is running?

Yes. 

However, it is always advisable to disconnect the valve from the equipment before connecting the EEV CHECKER, to avoid interference or damage to the original controller.

4. What advantages does it offer over other testing methods?

Enables quick, safe and portable diagnostics without the need to dismantle the valve or use external controllers. Saves time and reduces errors in repair or maintenance. 

5. Do I need previous experience to use it?

No.

It is an intuitive tool designed to facilitate diagnosis for both junior and senior technicians.

6. Does it include instructions for use? 

Yes. 

Each unit comes with a QR code from which you can download the manual in different languages, explaining step by step how to connect, calibrate and operate the device.

7. Can it be used with any brand of EEV? 

Yes.

As long as the valve is a 4-phase unipolar valve, the EEV CHECKER is compatible with brands such as Mitsubishi, Daikin, LG, Panasonic, Toshiba, among others. 

8. What protection do you have against connection errors? 

The equipment has built-in electronic protection that prevents damage from incorrect connections or reversed polarity. 

9. Where can I purchase the EEV CHECKER? 

You can purchase it directly through our official website or by contacting us. We ship to any country in the EU, UK, and Latin America. 

10. Do you offer a warranty or technical support?

Of course. The EEV CHECKER comes with a one-year warranty against manufacturing defects and direct technical support to resolve any queries or incidents. 

Get your EEV CHECKER, place your order now!!